Homesite Insurance
Reviews and Complaints
Horrible insurance claim experience
Bad faith liars misleading unprofessional
Horrible Experience
Avoid insuring your home with homesite
Homesite
- Homesite insurance in any way
Preferred solution: Let the company propose a solution
Homesite Insurance - Claim Review
Was mislead and lied to
This company refuses to pay for any damages to our home. After a hail storm when most of our neighbors got new roofs, Homesite said we didn't have enough damage for them to pay (2700 deductable).
Now all of our shingles are blowing off our house and they refuse to pay because it doesn't reach our deductible and we should have fixed our roof after the hail storm. Both claims the adjuster was on our roof only about 15 minutes. The first guy came into my home and told us we should just not push the claim and maybe after the next storm we will have enough damage for Homesite to help us with our roof. Homesite now claims we are trying to combine damage amounts of both storms however a roofer who looked at it said there is at least $8000 worth of damage and he had to do patch jobs to keep it from leaking.
The kicker is this roof is only 5 years old and we get a new roof discount on our policy. So in five years our roof was totaled and Homesite says this is our fault.
My neighbors couldn't believe we didn't get a new roof after the first storm as all of our vehicles and roofs were damaged. Terrible shady company and I wish the worst for them since that is what they gave us.
- Rude staff and zero integrity
Preferred solution: Full refund
Please do not use HOMESITE INSURANCE
- Disgusted
Tornado, hail damage to home
A Tornado with wind and hail blew through our town and created much destruction. I called Homesite to place a claim as all of my front windows, garage, and fence was detroyed.
They gave me a claim number and inspector came out within five days. She was very professional and thorough. She told me it takes seven business days for her to submit report off damage to Homesite. The seven days ended three weeks ago and the "adjuster" I was assigned never got back to me.
I would only get her voice mail. After two weeks I called her supervisor and was informed she did not wotk there any more !! I asked him if anyone followed up on outstanding claims and he said He would get back to me. Apparently no one even bothered to check this persons in box or outstanding claims.
I still have not heard from him either and get his voice mail too!!. I have approximately $35,000.00 in damage with a $2500.00 deductible but have not heard a word. I was bundled by Progressive that attached my auto with my Home and Homsite handles my P&C. My auto damage was quickly and efficiently handled by Progressive and the adjuster handed me a check minus deductible right there!!
Great company but I question their decision to bundle their clients with Homesite. Unfortunatly it is a case of guilt by association as the neighbors and friends that I have in town in the same situation blame Progressive.
I don't think that's the case but due dilligence on Progressives part is in order when bundling their loyal customers to third rate company like Homesite. The next time I call Homesite for an update on my cliam, it will be my attorney doing the calling.
- Disgusted
Preferred solution: Let the company propose a solution
Worst experience ever
Preferred solution: Full refund
Filed a claim on Nov. 2nd 2014, still in investigation stage WTF??
I went threw ESurance to get a renters policy on my apartment with Homesite Insurance, I did this because I had had several break ins at my apartment in 2014, on Nov. 2nd 2014 I was broken into again, I have turned in all necessary documentation to Homesite Insurance, to date everything is done, but they are still "investigating" my claim, this has been going on since the beginning of Dec. 2014. but no one has been to y home, talked to me, or any of my neighbors about my break in, attached you will find Pictures of the damage done to my apartment, these pictures were taken by homesite after 2 days of arguing with them about why they should take pictures of the damage done to my apartment.
I would urge people NOT to use ESurance, or Homesite Insurance for ANY insurance needs, the money you save is not worth the hassles involved with getting a claim paid.
Preferred solution: Let the company propose a solution
Homesite - Frauds and Thieves
Progressive Homesite Wont pay claim wont talk I been robbed twice
I was burgleised ,Insurance says there not sure a crime was committed,that I abandon my propertl because owner cleaned up property that was part of cleanup to sell said property ,And said it was done be insured because my son and his girlfriend had stayed there get this on or about the time of the burglery, the last thing I sent them was a poliece incedent report where officer speaks of my "Vacent house" there for I could not have abandend my property. At the time I had a restraining order on son showing he did not live there as they said he did .So he was not one of the insured ,four arrests were made all convicted ,full restution was ordered,I sent all this trial minutes everything and still Homesite wont respond.
ATTENTION consumers of homeowner’s insurance with Homesite !!! CLASS ACTION:
I had a very negative experience with Homesite Insurance and with AIG/21st Century Insurance. We had long been customers of AIG getting our homeowners through them as well as car insurance, had storm damage on our old house and they paid with no problems. Then when we moved, and went to get homeowners like we always had, they got it for us, at the same price with the same deductible we’d been used to for years.
Last year, 2012, we had damage to our house from two storms that hit within months of each other, causing over $10,000 in damage to our roof, water damage, and structural damage to the roof and windows. 21st Century/Homesite claimed the damage done was due to wind damage and then said that wind damage had a deductible of 2% of the value of our home, which made it a lot of money. We said this is crazy, we have a $500 deductible, and the company has to cover the $10,000 in damage. But when we went to look at the policy language, hidden in there was a separate deductible for “wind damage” (not defined) with hidden and obscure language not giving a dollar figure but a 2% of value of the home per some formula that is not disclosed.
The AIG/21st Century agent and adjustor told us nothing about this change in all our prior policy experience with them. We know that others have had this inserted in their coverage without explaining or disclosing that they've done this. So, you think you are getting coverage for storms with a deductible of say $500 and then the damage happens with these many storms happening last year and it turns out the thousands of dollars in damage is not covered because of this hidden higher deductible that was not disclosed and something we never had before. They did not change the amount of premium and did not tell of this new Homesite product that deprives the consumer of a majority of the bargain because most storms have wind in them. We know that Geico, Progressive, and other major companies are also offering this virtually worthless Homesite product and passing it off as if you are covered for storm damage within your normal deductible only to find this hidden and deceptive additional Higher deductible that consumers are unaware of. This is outrageous fraud!
I have joined a class action against Homesite and AIG/21st Century (and other companies) and their corrupt practices.. Something must be done about this outrageous consumer fraud. These insurance companies are making billions off of normal middle class consumers like us who are victims of these massive storms in the last two years. We should be compensated for the money we have lost and all they have put us through!
If you are interested in joining a class action, email me at cab5053@***.com
!!! HOMESITE CARES OF YOUR PAYMENT ONLY !!!
Terrible experience with homesite insurance. They cancelled my policy and inform me about cancellation one month later.
My home was without any coverage, and not my fault. I was making payments on time. When I called to find out why the policy was cancelled Destiny (her name on the other side) told me I have to pay much more to renew the policy again.
They told me I didn't make the payment. More identical cases I found reading reviews.
They cancel your policy and when you asking to renew they increase your policy rate. Unbelievable.
I am switching to different company.
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the same thing happened to me. I recently purchase Homesite Homeowners hazard insurance, I paid in full - no lapse in coverage from my former insurance company - I bundled with my auto policy from Geico.
Thought everything was o.k. (note: never made a claim, never heard from them- just only that my mortgage insurance company paid them for the full year of coverage. A few months later, I get a call from Geico/ Homesite to let me know that they are canceling my policy due to a tree that needed trimming and some shingles that blew off in a recent wind storm. I only was given HOURS to make the repair- which is absurd - not even given 24 hours!
I did make the repairs they outlined, only to be told that Homesite never intended to insure my house due to its age, and the only way they would insure it, is if I bought a new roof - even though my roof does not need replacing. I had the issues taken care of professionally, by licensed contractors and businesses - I provided photos, and receipts of the repairs- to no avail. Homesite did not informed my lender nor myself that they decided not to cover me months after the fact, even though they were paid for the entire year - to date, I still have NOT been refunded for the service I paid for, not even a cent was ever refunded- Homesite still has my money, and now I have no insurance. This company is down right FRAUD!!!
I have yet to read one positive review- everything is horrible what people write about them- they take peoples money, and never provide a service. I was actually told they never planed on giving me insurance in the first place - but yet they had no problem taking my money for a service they did not provide.